The Small Print

Terms & Conditions | Returns Policy

Terms & Conditions

Mannequin measurements

Height 160cm (5ft 3in.)

Bust     88cm (34 1/2in.)

Waist    60cm (24in.)

Hips     90cm (35 1/2in.)

Postage & Shipping

Once your order has been successfully processed you will receive an order confirmation from WorldPay. In addition, a second confirmation e-mail will be sent once your order has been despatched which will include a consignment number.

All UK orders are sent out via DHL Domestic Express. This is an express delivery service so please allow 1-2 working days for delivery. All deliveries require a signature. Standard cost for UK delivery is £5.95. If your receipt has “IN SEPARATE PACKAGE” stamped over an item, this is because it is being sent from a different location but should arrive at the same time.

You can track all UK parcels online by visiting the DHL website www.dhl.co.uk.

DHL Express does not include weekend delivery therefore orders placed on a Friday will not arrive until the following week.

Shipments cannot be delivered to PO Box addresses.

All international orders are sent via Airmail. Standard cost for parcels being delivered within Europe is £12.00, please allow up to one week for delivery. The standard cost for parcels being delivered to the rest of the world is £20.00, please allow up to two weeks for delivery.

Payment Methods

We accept the following payment methods: MasterCard, Visa Credit and Debit, Visa Electron, Maestro and  JCB.

General

This website is owned and operated by Spirit (Devizes) Ltd and is made available on the following terms and conditions. By using the website you accept these terms and conditions, which shall be interpreted according to the laws of England.

Data Protection use of personal information supplied by you when you use this website is governed by our privacy policy.

Licence

Spirit (Devizes) Ltd grants you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.

You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to Spirit (Devizes) Ltd.

Changes to the Website

Spirit (Devizes) Ltd may at any time make alterations to or withdraw this website or any part of it.

Limitation of Liability

Spirit (Devizes) Ltd excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. Spirit (Devizes) Ltd shall not be liable for any loss or damage suffered as the result of the use of this website.

Assistance given by means of any Help Desk facility shall be solely at your risk.

Privacy Policy

Our Policy

This document lays out how, in accordance with the Data Protection Act 1998, we will ensure that any information collected may be used.

Under the Data Protection Act 1998 you have the right to ask us to provide you with details on any personal information we may hold on you. This request must be submitted by in writing to:

Spirtfashion.co.uk, 3 High St, Devizes, SN10 1AT

How we use information we collect

Spirit (Devizes) Ltd uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to provide service and support and to update you on relevant services and benefits. We may also use your information to contact you for marketing purposes or market research regarding our products or services via email SMS services or telephone. We will always give you the opportunity to opt-out of market research and customer surveys.

Data collected online may also be combined with information you provide through other sources such as product registration, call centres or public events such as trade shows.

Non-personal data is aggregated for reporting about spitritfashion.co.uk web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share it with

Spirit (Devizes) Ltd will not sell, rent, or lease your personally identifiable information to any other party such as a business partner or a related third party company unless you have given permission to do so. Your permission will be requested when you submit your information.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of Spirit (Devizes) Ltd products, services or e-Newsletters is classified as Personal Information. This Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your personal Information resides on a server that only selected Spirit (Devizes) Ltd personnel or authorised agents have access to via password.

Use of cookies

When you visit this Site, you can browse the Site and access information without revealing your identity. In order to improve our Site, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables spiritfashion.co.uk to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

For some Web pages that require an authorisation or login, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.

While spiritfashion.co.uk uses cookies to track your visit to this web site, our Web servers automatically log the IP/Internet address of your computer, spiritfashion.co.uk does not generally use this information to identify you personally. However, if you expressly provide consent for spiritfashion.co.uk to "remember" the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the site will be tracked. We associate this data to understand how our site and services are being used so we can understand our customers and improve navigation around the site.

External sites

This web site may contain links to other sites. Please be aware that spiritfashion.co.uk is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Disclosures

To comply with applicable UK laws, we reserve the right to disclose personal information to assist in operating our systems properly and to protect our customers and ourselves. We also reserve the right to disclose information to third parties where a complaint arises concerning the use of this web site.

Spirit (Devizes) Ltd reserves the right to modify this privacy policy from time to time.

Returns Policy

Returns Policy

Cancelling your order

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from spiritfashion.co.uk, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.

You must inform Spirit (Devizes) Ltd via email or in writing within 7 days clearly stating your order number.

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched.

If however your order has already shipped, you will need to return the order to us.

Return an item

If you are not completely satisfied with your purchase, please return the item or items with proof of purchase to us within 14 days of receipt. In all cases, the items returned must be in their original condition, which includes any packaging and labels. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 14 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons.

All packages returned must have a proof of postage as Spirit (Devizes) Ltd is not liable for the loss of items during return transit.

Spirit (Devizes) Ltd is not liable for the cost of returning items.

Please enclose your receipt with the item and return to:

Returns Department, spiritfashion.co.uk, 3 High St, Devizes, SN10 1AT

Exchange an item

Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction.

Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Spirit (Devizes) Ltd is not liable for the cost of returning items.

Faulty Item

If the item you received is faulty, please contact Online Customer Service quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.

If you receive an incorrect item

If you suspect that the item you received is not what you have ordered, please contact Online Customer Service quoting your order number, your name, telephone number and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights.

Contact Online Customer Service

Call on 01380 739063 

Or email us at customerservice@spiritfashion.co.uk

Help to ensure the quality of our products

*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.